Meet Les Clefs d'Or - National Section

Les clefs d’Or Belgium were created in 1937, from that date our country has been part of the founding countries.

Our section has always done its very best to promote our organization and to maintain the quality of the service provided to our guest, in the true spirit of our association, always in friendship.

Belgium has been the crossroad in the history of Europe, between the different communities and trends, political, industrial, artistic, design and gastronomy.

A country where everything is possible… where self-depreciating humor is a religion…

Where talents can express themselves in various sectors, from Charles the fifth to Dimitri Vegas, from Ernest Solvay to Dries Van Noten and many more…

Every single stone of Brussels has something to tell.

20% of the population is coming from all around the world, just because of the success of the “vivre ensemble” philosophy. Can you imagine that in Brussels, more than 175 nationalities lives in a perfect harmony?

No one can return home without having the ambition to come back, one of the reasons maybe the 1150 beers to test…

You cannot resume Belgium to one single word, but Belgium is a big melting pot of:  mussels, NATO, beer, Tomorrowland, Diamonds, Art-Nouveau, EU,  Caricoles, Solvay, Saxophone, Flemish, French, German, Design, Tradition, Gilles de Binche, carnival, ethnics, religion, Chocolate, fun, Tintin, Franco Dragone, Pekets, F1 Grand Prix, James Ensor, Magritte… and 22 clefs d’or members dedicated to provide the best of them…

Welcome in Belgium!!



Alain has start his career as Bellboy at the Hilton in 1990. Became Concierge in 1995 and got his keys in 1997. After couple of years,he decided to travel and work in different places all around such as Head concierge with Silversea Cruise Lines, Intercontinental Bora Bora, hotel openings in Nice, Courchevel and St Tropez. After getting back to Brussels in 2014, he decided to go for new challenge and representing proudly Belgium Clefs d’or association in Barrière les Neiges Courchevel.


As a member of the « Golden Keys » since 2004, I currently work in the international hotel industry with the same passion and customer satisfaction. Thanks to my 20 years of experience with a major hotel chain, I am pursuing the great adventure that is the profession of concierge in a whole new setting.

Comfort, understanding and satisfaction are always on my agenda but I can also help you make your wildest dreams come true!


As a member of « Clef d’Or » since February 2019, I’m currently working at the Made in Louise since September 2015, where I’ve the opportunity to take care and advice all type of customer and have a specific relationship with regular, VIP clients,… 
I’m passionate to share places, things to do with anecdotes and my own experience with customers. 
What I love with being a concierge is that you are learning every day from colleagues, partners, clients,… 
I’m eager to learn more and share with customers and colleagues.


After studying languages, tourism and public relations at Berlitz School, she started her career as receptionist at the Bristol Stéphanie Hotel for 3 years. 
After a year’s stay in Barcelona as PR for the Railway Company Renfe, she returns to Brussels and joined the Manos Premier Hotel, first as receptionist and then as Front Office Manager.
She’s also a member of Les Clefs d’Or for 4 years….




After my graduation, I got hired by Hilton Antwerp Old Town as Front Desk team member. Soon I got promoted to concierge. For 15 years I’ve been a member of the prestigious Society of Les Clefs d’Or. With a total of 20 years of experience, I’m happy to share my recommendations to make your stay in Antwerp unforgettable.


59 years old, Spanish arrived in Belgium in 1964, I studied accounting and as my first job I started working at the Hyatt Regency Brussels in 1981 as cost controller, but I very quickly realize that my career was not in an office but in the hotel lobby as concierge.

My goal was already to be a point of reference for guests who need assistance by understanding their needs and provide them with personalized solutions.

So I worked 8 years as bell-boy, night and day concierge in this beautiful hotel where I had the chance to meet pop stars like Mickael Jackson, Prince, Tina Turner…

In 1990 I started as Concierge for the opening of the SAS Royal Hotel Brussels where I worked for 14 years, this hotel was at that moment the trendiest and among the best places to stay in Brussels.

In 2006 I started as Chef Concierge for another great opening “The Sofitel Brussels Europe”, in the heart of the European Parlement, Commission.

I’m the Chief Concierge and still feeling so lucky to be part of this unique profession and Golden keys association.


Started as Concierge trainee for 4 months in beginning 2004, I felt directly my passion for this wonderful job.

I started my professional career as receptionist at the Radisson BLU Royal Hotel and I did it for 1 ½ year and I quickly changed to Guest relation & Duty manager. This was an opportunity to give to the guest a more personalized service and to work in close relation with the concierge desk.

In 2007, the hotel opens a position of concierge. It was a chance for me to join the strong concierge team in place in this hotel since the opening.

I am now Chef Concierge and still working at the Radisson Collection Grand Place Brussels hotel since the beginning of my career and my passion is still the same than in 2004…



Walk into the lobby of the Brussels Marriott Hotel Grand Place on any given morning, and you’ll find Hervé Vandendrice in the middle of the hustle and bustle, playing the role of a lifetime. He’s the greeter, the comedian, the master of ceremonies. He likens his role as Head Concierge to being an entertainer on stage. He walks into the lobby and can almost imagine the orchestra queuing up and the lights coming on as he greets guests and associates with his standard « welcome home, again!


Holding a bachelor degree in hospitality management and after several working experiences for luxury hotels in Belgium and abroad, I founded my happiness in the concierge department.

Passionate about gastronomy, travelling and luxury lifestyle, I’m very pleased today to share my good tips to our dear guests and ensure that their stay will be unforgettable.



Greetings from Hotel  Metropole Brussels !
I’m Jean-François Debois and I started my wonderful journey in 1999 as Night Concierge in the remaining treasure from the 19th century : The Hotel Metropole Brussels.

After several years, I became a Day Time Concierge which allowed me to gain strong knowledge and skills in guest relations.

Thanks to this experience, in 2007 I became Chief Concierge.

It is important to me to perpetuate the values and the know-how that have been transmitted to me.
Ensure an unforgettable stay for our guests is my priority.


Young teenager, travelling with my family, I decided early to embrace a career in the Hotel Industry.
Therefore, at 14, I was registered in a hotel school, near Luxembourg, and at 18, after a lot of trainings in hotels and restaurants, I entered in a Hotel Management School in Brussels.
This school placed me at the Hotel Amigo for a 30 days training. It was one of the most interesting time I spent in a hotel at that time.
One year later, at the end of my studies, I was hired as a receptionist at the Hotel Amigo.
The Management kept my position open, the time to spend 10 months at the Belgian Navy, on a ship, as an officers’ steward.
Then I came back at the Hotel Amigo, and after few months, I was hired at the concierge desk.
What an excited job I have discovered. Not an easy one, but an extraordinary one!
I’m working in this prestigious hotel for more than 33 years, and I am a concierge, member of this organisation, from 1989.
In September 2017, I have been promoted Chef Concierge, after the retirement of my predecessor.
My colleagues and I will be more than happy to welcome you at the Rocco Forte’s Hotel Amigo.


I embraced this career for more than 25 years ago, and it feels like yesterday to me. So many challenges, lovely stories, strange situations, faces, names  and at the end… so much fun.

I am so proud, and thankful, for being a concierge but above all a Clefs d’Or member since many years.

I can say that there is no other profession in the hotel industry that is more demanding, but at the same time rewarding.

I am an actor of an everlasting play without a scenario. My theaters were, The Hilton, The Metropole, The Amigo and now the Le Louise MGallery Hotel. My stage is my lobby and the cast are my guests.

I am blessed to be able to do the job that I have always wanted to… Therefore, it is my turn to say : “thank you”.




I have been working as concierge for more than 20 years in the Wiltcher’s Steigenberger hotel.

20 years of challenges, unforgettable memories, fascinating encounters .

I feel grateful to be part of this incredible family of the Golden Keys even if women are rare in the profession.

As concierge, a day is never the same, we wear the uniform , the golden keys and we become the actor of an exciting movie which never ends.

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